Hotel The Purple Orchid

Cancellation & Refund Policy

Effective Date: [Insert Date]

1. Cancellation Policy

• Free cancellation is allowed up to 48 hours prior to the scheduled check-in date.
• Cancellations made within 48 hours of arrival will attract one night retention charges.
• No-show bookings will be charged 100% of the first night’s stay.
• Group bookings and event bookings may have separate cancellation terms as per agreement.
• Early departure may result in retention charges as per hotel policy.

2. Refund Policy

• Eligible refunds will be processed within 7–10 working days.
• Refunds will be issued through the original mode of payment only.
• Bank or payment gateway charges, if applicable, will be deducted from the refund amount.
• Advance payments made under non-refundable rates are not eligible for refunds.
• Refund timelines may vary depending on banking processes.

This policy is subject to change without prior notice. For any clarification, please contact the hotel directly.